Last updated: May 2026
At Volcano Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website and use our services.
1. Who We Are
Volcano Casino Online is an online gaming platform. This Privacy Policy applies to all users of our website and services, including players from Poland.
2. Information We Collect
We may collect the following types of information:
- Personal Data: Name, date of birth, email address, phone number, residential address.
- Identification Data: Documents for verification (passport, ID card, utility bill) – required for withdrawals and regulatory compliance.
- Financial Data: Payment method details (we do not store full card numbers).
- Technical Data: IP address, browser type, device information, operating system, and login times.
- Usage Data: Games played, bets placed, deposits, withdrawals, and bonus usage.
- Marketing Data: Your preferences for receiving promotional offers.
3. How We Use Your Information
We use your data for the following purposes:
- To create and manage your Volcano Casino account
- To process deposits and withdrawals
- To provide Volcano Casino games and customer support
- To verify your identity and prevent fraud
- To send important account notifications
- To offer personalized bonuses and promotions (with your consent)
- To comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your data based on:
- Contract performance (providing our services)
- Legal obligations (AML, KYC, gambling regulations)
- Legitimate interests (improving our services and security)
- Your consent (for marketing communications)
5. Sharing Your Information
We may share your data with:
- Payment service providers
- Game providers and platform partners
- Regulatory authorities (when legally required)
- Professional advisers and auditors
We never sell your personal data to third parties.
6. Cookies and Tracking Technologies
Volcano Casino uses cookies to improve your experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences through our Cookie Settings or your browser.
7. Data Security
We use advanced security measures including SSL encryption, firewalls, and secure servers to protect your information. Access to personal data is strictly limited to authorized personnel only.
8. Your Rights (GDPR)
As a player from Poland (EU), you have the following rights:
- Right to access your personal data
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, please contact our support team.
9. Data Retention
We keep your personal data only as long as necessary for the purposes described or as required by law. After account closure, we may retain some data for legal compliance and fraud prevention.
10. International Data Transfers
Some of our service providers may be located outside the EU. In such cases, we ensure appropriate safeguards are in place to protect your data.
11. Children’s Privacy
Volcano Casino is strictly for persons 18 years and older. We do not knowingly collect data from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us via:
- Live Chat on the website
- Email: support@volcanocasinо.com